Why Roots Of Care
What makes us different — and why it matters to you
Choosing a support provider is one of the most important decisions a participant or family can make. Here is what we believe sets Roots Of Care apart, and what you can expect from us every day.
What sets us apart
Six reasons participants and families choose us
We have built Roots Of Care around the things that matter most to participants — consistency, flexibility, respect and genuine community connection.
Locally based in Cobblebank
We are part of the Melton community. Our team lives and works locally, so we understand the neighbourhood, the services nearby and what it means to belong here.
Flexible hours, seven days a week
We are available from 9 am to 11 pm every day of the week, so support fits around your life — not the other way around.
Participant-led planning
Your goals, your pace, your choices. We take the time to understand what matters to you before we plan anything, and we revisit that regularly.
Consistent support workers
We match participants with workers who suit their needs and keep that relationship stable. Familiar faces build trust, and trust builds confidence.
NDIS registered provider
Roots Of Care is a registered NDIS provider, which means we meet the quality and safeguarding standards set by the NDIS Quality and Safeguards Commission.
Culturally responsive care
We respect and honour each participant's cultural background, language preferences and family values. Support that feels familiar is support that works.
Real difference, every day
Support that grows with you
Independence looks different for every person. For some participants it means getting out into the community more often. For others it means building daily routines, developing new skills or simply having someone reliable by their side.
At Roots Of Care, we think about the whole picture — not just the tasks on a support plan, but the confidence, connection and sense of belonging that come from consistent, respectful care. Our team works alongside participants in their homes, in the community and wherever life takes them, always following the participant's lead.
Because we are based right here in Cobblebank, we can respond quickly, stay connected and be genuinely present — not just a name on a roster.
Common questions
Answers to what participants and families ask most
If you do not find what you are looking for here, please reach out — we are happy to talk through anything.
The National Disability Insurance Scheme (NDIS) is an Australian Government program that funds reasonable and necessary supports for people with a permanent and significant disability. It is designed to help participants achieve their goals, build independence and take part in everyday life. The NDIS is administered by the National Disability Insurance Agency (NDIA).
To be eligible for the NDIS you generally need to be under 65 years of age, be an Australian citizen, permanent resident or protected special category visa holder, and have a permanent disability that significantly affects your ability to take part in everyday activities. The NDIA assesses each application individually. You can start an access request by calling the NDIS on 1800 800 110 or visiting ndis.gov.au. We are happy to talk through the process with you.
Roots Of Care is based in Cobblebank and primarily supports participants across the Melton area and surrounding suburbs. If you are unsure whether we cover your location, please contact us directly and we will let you know.
Getting started is straightforward. Reach out to us by phone or through our contact form and we will have an initial conversation about your needs and goals. From there, we work with you — and your support coordinator if you have one — to put together a plan that suits your NDIS funding and your life. There is no pressure and no obligation at that first stage.
We are available to provide support seven days a week, from 9 am to 11 pm. If you have questions outside of a support session, please contact us by phone or email and we will get back to you as soon as we can.
You can reach us by phone on 0414 302 393 or by email at info.rootsofcare9@gmail.com. You can also use the contact form on our website and a member of our team will be in touch promptly.
Ready to take the next step?
Getting started with Roots Of Care is simple. Call us, send a message or book a service online — our team is ready to listen and help you move forward.
Get in touch